This Privacy Policy explains how The Arc ("ARC," "we," "our," or "us") collects, uses, discloses, and safeguards information when you visit or use our website, applications, services, and related offerings (collectively, the "Services").
By accessing or using ARC, you acknowledge that you have read and understood this Privacy Policy.
1. Scope and Important Notice
- ARC provides educational and informational tools related to long-term health planning and personal wellness.
- ARC does not provide medical advice, diagnosis, or treatment, and is not a healthcare provider.
- This Privacy Policy applies only to information collected through the Services and does not apply to third-party websites, products, or services.
2. Information We Collect
2.1 Information You Provide Voluntarily
You may provide information such as:
- Name, email address, and contact details
- Account credentials
- Responses to questionnaires or assessments
- Information you choose to share related to health interests, goals, or lifestyle
- Communications with us (emails, support requests, feedback)
You are responsible for ensuring that the information you provide is accurate and that you have the right to share it.
2.2 Health-Related Information (User-Provided)
Some Services may allow you to voluntarily provide health-related information (such as screening results, wellness data, or personal observations).
Important:
- This information is provided at your discretion
- ARC treats this data as sensitive
- ARC does not diagnose conditions or replace clinical care
2.3 Automatically Collected Information
We may automatically collect:
- IP address and device identifiers
- Browser type and operating system
- Usage data (pages viewed, interactions, timestamps)
- Approximate location (city/region level)
This data is used for security, analytics, and service improvement.
2.4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and secure the Services
- Remember preferences
- Analyze usage patterns
You can control cookies through your browser settings. Disabling cookies may affect functionality.
3. How We Use Information
We may use information to:
- Provide, maintain, and improve the Services
- Generate educational insights and summaries
- Personalize user experience
- Communicate with you about the Services
- Respond to inquiries and support requests
- Monitor and prevent fraud, abuse, or misuse
- Comply with legal obligations
ARC does not use your information to provide medical diagnoses or treatment.
4. How We Share Information
We do not sell personal information.
We may share information only in the following circumstances:
4.1 Service Providers
With trusted vendors who perform services on our behalf (hosting, analytics, security), under contractual confidentiality obligations.
4.2 Legal and Safety Requirements
If required to comply with law, regulation, subpoena, or legal process, or to protect the rights, safety, and property of ARC, our users, or others.
4.3 Business Transfers
In connection with a merger, acquisition, financing, or sale of assets, subject to continued protection of your information.
5. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide the Services
- Fulfill the purposes described in this Policy
- Comply with legal, regulatory, or contractual obligations
You may request deletion of your account and associated data, subject to legal retention requirements.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect information.
However, no system is completely secure, and we cannot guarantee absolute security. You use the Services at your own risk.
7. Your Rights and Choices
Depending on your location, you may have rights to:
- Access your personal information
- Correct or update information
- Request deletion
- Object to or restrict processing
- Withdraw consent where applicable
Requests can be submitted via info@thearc.me. We may need to verify your identity before responding.
8. California Privacy Rights (CCPA/CPRA)
California residents may have the right to:
- Know what personal information is collected and how it is used
- Request deletion of personal information
- Opt out of the sale or sharing of personal information (ARC does not sell data)
- Not be discriminated against for exercising privacy rights
Requests may be submitted through the contact information below.
9. International Users (GDPR)
If you are located in the European Economic Area or other regions with data protection laws:
- ARC processes personal data based on consent, contractual necessity, legitimate interests, or legal obligations
- You have the right to lodge a complaint with your local data protection authority
10. Children's Privacy
ARC is not intended for use by individuals under the age of 18.
We do not knowingly collect personal information from children. If we learn that such information has been collected, we will delete it.
11. Third-Party Services
The Services may link to or integrate with third-party platforms. We are not responsible for the privacy practices of those third parties. Use them at your own discretion.
12. No Medical or Professional Relationship
Use of ARC does not create a doctor-patient, clinician-patient, or fiduciary relationship.
Any information provided through the Services is for educational purposes only and should not be relied upon as medical advice.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised "Last updated" date. Continued use of the Services after changes constitutes acceptance.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
The Arc
Email: info@thearc.me